Fire my customers?
http://techcrunch.com/2011/10/10/netflix-fire-your-customers/
I love his points in this article. My own experiences lead me to think that some basics get overlooked very often:
- Cost Control is king. Period. Debt == Death.
- Knowing your stock levels (meaning product, not market capitalization). If you don't know what you have to sell, how can you market it? This is true with SAAS, too - do you know what you're really selling? Or what it's costing you to add that one last software feature?
- Control your culture. Preach the gospel of success and learning constantly. Fire as needed to get rid of the naysayers and bad apples - sometimes, they just need to go.
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